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Bilingual Customer Service Rep in Fort Worth at Staffing Now

Date Posted: 8/29/2019

Job Snapshot

Job Description

Staffing Now is looking for Bilingual Customer Service Representatives in the Fort Worth area.

The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.

Essential Functions
• Makes the initial contact with a client and explains the service available.
• Processes customer orders and payments.
• Maintains customer database: updates data and makes necessary changes.
• Encourages customers to purchase additional products.
• Determines/understands customers' needs with strong objection/response handling.
• Manages customer queries/complaints.
• Customer/Client Focus.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.
Required Education and Experience
• High school diploma or GED