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Bilingual Customer Service Job in Missouri City, TX at Staffing Now

Date Posted: 5/29/2018

Job Snapshot

Job Description


Bilingual Customer Service Representative - Insurance License
Staffing Now is seeking a Customer Service Representative for an excellent opportunity with a local P&C Insurance Agency near Missouri City.
As a Customer Service Rep, you will handle a variety of customer inquiries, ranging from coverage questions to new policies. You may also provide analysis of data, quality improvement activities, oversight of Frequently Asked Questions, and procedural documents. This role requires analytical / critical thinking skills, flexibility and adaptability, and the ability to resolve conflict.
Job Summary
Position: Bilingual Customer Service Representative
Pay Rate: $14 - $16 /hour DOE
Location: Missouri City
Duration: Contract-to-Hire
Job Responsibilities:

  • Provide customer support through phone and email inquiries
  • Provide detailed reports regarding customer interactions
  • Respond to all customer inquiries regarding insurance policies
  • Clarify and understand customer complaints to resolve product or service problems; determining the cause of the problem; selecting and explaining the best solution; expediting correction and adjustment; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer information


Qualifications:

  • Bilingual Spanish is *strongly preferred*
  • Proven customer service experience with a good phone voice and upbeat attitude
  • Active Property and Casualty License (will consider someone who is willing to get licensed)
  • Solid computer skills, specifically Microsoft Office (Word, Excel, and PowerPoint)
  • Excellent oral and written communication skills, as well as good interpersonal skills
  • Industry experience is helpful but not required


This is a contract-to-hire opportunity, with competitive pay that depends on experience. $30,000 Base Salary + Annual Bonus
If you are interested in this Customer Service Job in Houston or other opportunities available through SNI Companies, please apply online and submit your updated resume to cbranson@snicompanies.com