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Bilingual Customer Service Call Center in Boston, MA at Staffing Now

Date Posted: 4/9/2018

Job Snapshot

Job Description


Daily responsibilities include but are not limited to:

  • Handling high call volume (inbound/outbound) and communicating directly with customers by telephone and/or electronic methods
  • Utilizing different computer programs simultaneously to obtain, verify, and accurately enter customer information in order to process loans
  • Accurately process payments/payoffs
  • Initiate successful collection calls for loans that are in and/or near default
  • Enhance customer experience with a high level of customer service
  • Maintain knowledge of all loan products and changes that occur through process improvement
  • Establish and maintain positive working relationships with all customers (internal/external) and coworkers
  • Respond and follow up to all customer inquiries and pending items in a timely manner and resolve questions and issues
  • Ensure that all work is in compliance with Federal and State law and AmeriCash policies and procedures
  • Act in the first contact capacity, which includes delegation of potential leads and aggressive follow up


Requirements

  • Bilingual
  • Recent retail, sales, or customer service related experience
  • Ability to communicate effectively, prioritize tasks, organize, negotiate and make important decisions
  • Strong working knowledge of relevant computer software, including Microsoft Office
  • Ability to work within multiple computer programs simultaneously
  • Must possess thorough knowledge of basic math in order to handle and compute financial transactions
  • Must be able to handle multiple projects at a time and meet deadlines
  • Must be a team player with a strong work ethic and outgoing, positive attitude
  • Must work well in fast-paced environment
  • Must possess the ability to use discretion in the controlling of confidential information
  • Must possess excellent sales and communication skills and deliver excellent customer service
  • Due to the nature of our business, a successful background check is required