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Bilingual Client Support (Spanish) in Daytona Beach, FL at Staffing Now

Date Posted: 5/17/2019

Job Snapshot

Job Description

SNI Companies is seeking a Bilingual (Spanish/English) Client Support Specialists for a growing company in the Daytona Beach, FL area

  • Ensure positive client experience through high quality service and communication thereby attaining client retention.
  • Handle client service or support related incoming requests.
  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Research and resolve each client interaction to their utmost satisfaction.
  • Determine and record inbound requests and ensure customer issues bear proper notation.
  • Capture client information and problem solving process such as decisions made, actions involved and final resolution.
  • Update on status and completion in service management system and users through all means of communications.
  • Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
  • Coordinate with product development department to enhance current design and determine design problems.
  • Update on new design, product and technology changes.
  • Engage in continuous performance evaluation and training projects.
  • Establish Client Support Center's positive image by interacting with team members, vendors and clients.
  • Exceptional Math Skills, Communication Skills, easily adapt to multiple computer software programs
  • Multi-tasking skills
  • Empathetic, ability to work with clients to resolve sensitive financial matters


  • HS Diploma, Bachelor's Degree Preferred
  • 1+ year Customer Service, Call Center Experience preferred
  • Phenomenal Communication Skills, Written & Verbal
  • Ability to handle complex situations in a professional manner
  • Exceptional Computer Literacy
  • Must be bilingual in English/ Spanish

Monday-Friday 8am-6pm