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Benefit Specialist (Unemployment) in East Rochester, NY at Staffing Now

Date Posted: 1/2/2019

Job Snapshot

Job Description


SNI Companies is hiring a ­­­­­­­­­­­­­­­­­­­­Unemployment Benefit Specialist to join our team! If you're interested in working for a great organization with the possiblity to grow, this position is for you.

Job Description & Responsibilities:

  • Provide excellent customer service to all clients and third parties
  • Processes unemployment claims
  • Develop and maintain basic system, product knowledge and regulatory changes
  • Educate the client on the unemployment claim process
  • Process unemployment documents and perform research
  • Ensure accurate and timely information is provided to state agencies
  • Communicates with clients on a daily basis to discuss claimant separation reasons.
  • Processes unemployment claims
  • Researches and responds timely to internal and external escalated calls
  • Increase client satisfaction and be knowledgeable of department efficiencies

Skills & Qualifications:

  • Associates degree preferred
  • Minimum-2 years customer service experience
  • Good verbal and written communication skills, proficiency with Microsoft office is required
  • Ability to work in a fast paced environment

Additional Information

  • Pay Rate - $14 Per Hour
  • 6 Month Contract - (Option to hire or extend)