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Administrative Support Specialist in Tampa, FL at Staffing Now

Date Posted: 12/24/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    3 to 10 years
  • Date Posted:
  • Job ID:

Job Description

"Administrative and Broker Support"

Immediate opening for career minded professional in the North Tampa area.

Insurance experience a plus! Good attention to detail and strong Word/Excel skills lands it!

The Administrative Support Specialist acts as the liaison between the insurance agent, carrier partner and client. This role provides customer service including answering agent's questions and resolving issues related to enrollments, licensing and commissions.

Duties & Responsibilities:

  • Efficiently manage the submission of all Medicare enrollments to include Medicare Advantage, Medicare Supplements and PDP.
  • Process enrollments electronically or by faxing to appropriate carrier in a timely manner.
  • Reconcile outstanding pending case requirements and requests for additional information.
  • Provide an overview to our agents of the fundamental steps for the appointment process per carrier. Deliver quality customer service to our agents by researching and responding to all internal and external inquiries in an efficient and timely manner.
  • Work closely with our carrier partners to resolve any issues on the agent's behalf. To include commissions, appointment status and enrollment issues. Following through with agents to resolve any issues or potential obstacles. Communicate regularly with agents on case status and appointment status.
  • Continually seek to identify process improvement opportunities.
  • Entering appropriate information in the CRM system for documentation and follow-up
  • Perform all other duties as assigned by manager including but not limited to administrative and/or marketing support.