Medical Front Desk

Medical Scheduler needed.  Expedites patient care by scheduling patients' appointments accurately and efficiently.  

• Answers telephone calls in the scheduling queue in a timely manner.
• Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
• Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
• Verifies all patient demographic information.
• Accurately schedules exams for the proper modality, time, machine, and Radiologist.
• Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
• Verifies patient understands all prep instructions.
• Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
• Interfaces with Lead regarding any and all departmental concerns.
• Attends staff meetings regularly and follows all company policies and procedures.