Customer Service Representative

Customer Service Representative - Lantana, FL 

Join a growing team in the security systems industry where your experience matters and your future is supported. This is more than just a call center role - it’s a long-term opportunity to build a career in an essential, fast-evolving field.

What we offer:

• Real paths for advancement into specialized technical roles

• Supportive, tight-knit team environment

• Stable weekday schedule 

• Work in a crucial industry that protects homes and businesses

What You’ll Do:

• Handle 150 - 200 customer calls per week with professionalism and patience

• Help customers troubleshoot alarm issues, including disabling alarms and resolving tech concerns

• Route calls to the right departments and document all interactions

• Use internal software systems to manage tickets and track resolutions

What You Bring:

• Experience in alarm systems, security systems, or a related industry

• Solid customer service background and ability to handle a high volume of calls

• Ability to quickly learn software tools used for logging and product troubleshooting 

• Clear communication skills and a team-first mindset

Schedule: Monday to Friday,  8am – 5pm | On-site