Corporate Receptionist

We are currently recruiting for a Corporate Receptionist (Temp-to-Hire) to work on-site in Arlington, VA for a non-profit organization providing 5-star customer service to customers over email, on the phone, and in person. You will be supporting the organization through a variety of administrative tasks such as greeting and checking in guests, distributing badges, providing resources, and assisting in projects. As the first point of contact for many of their visitors and employees, you are a solution provider and create a memorable customer-centric experience through each interaction.

Duties:

• Opening and closing support service locations, ensuring the lobby is clean and organized
• Greeting all employees and visitors in a friendly, warm, professional, and courteous manner
• Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person
• Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges, and making transportation reservations as requested
• Assisting the recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated
• Directing new hires and temporary employees to the Security Badge Office to get employee badging
• Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department
• Subscribing to reception email lists and responding to all emails in a timely manner
• Following proper procedures to hang and maintain customer posters in all buildings
• Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation
• Distributing assets for employees and updating the associated logs, including but not limited to, keys, access cards, and parking items
• Distributing paychecks making sure employees sign the paycheck log and verifying with your signature or initials
• Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered
• Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location
• Creating a remedy ticket for any facility issues brought to your attention
• Calling security as needed for assistance and following proper escalation procedures

Experience and Skills Required:

• MUST be able to pass a 10-year background check
• Two years of experience in customer service, call center, or administrative support
• Excellent customer service skills and the ability to prioritize tasks
• Strong communication skills and ability to effectively deescalate situations with dissatisfied customers
• Strong conflict resolution, critical thinking, and problem-solving skills
• Ability to understand, interpret, and follow companies' Policies and Procedures

Schedule: Monday through Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm. (i.e. 7:30 am-4p or 9:30 am-6 pm)

Qualified candidates should submit a resume, salary requirements, and a summary of qualifications.