Scheduling Dispatcher

Job Summary:
We are seeking a highly organized and detail-oriented Scheduling Dispatcher to manage the scheduling and coordination of installations and service requests. The ideal candidate will play a key role in ensuring the efficient dispatching of technicians, tracking project progress, and maintaining clear communication with both customers and internal teams. Attention to detail and proficiency in Microsoft Excel are essential in this role, as the dispatcher will be responsible for maintaining accurate records, schedules, and reports.

Key Responsibilities:

• Scheduling and Dispatching:
  • Coordinate the scheduling of installation and service appointments for multiple projects.
  • Assign and dispatch technicians based on project needs, location, and crew availability.
  • Prioritize urgent or high-priority service calls to ensure timely resolution.
• Communication & Coordination:
  • Maintain clear communication with technicians and customers to ensure seamless operations.
  • Confirm appointments with customers and inform them of any changes or delays.
  • Provide customers with estimated arrival times and any other necessary information regarding services.
• Tracking & Documentation:
  • Monitor and track the status of ongoing projects, ensuring that crews are on schedule.
  • Update internal systems with accurate and timely information about job status, completion, and issues.
  • Maintain and file all relevant documentation for project timelines, dispatch schedules, and service requests.
• Problem Solving:
  • Resolve any scheduling conflicts, delays, or logistical issues that may arise.
  • Proactively address and manage customer concerns or complaints to ensure satisfaction.
• Reporting & Analytics:
  • Provide regular reports to management on job status, crew performance, and other relevant metrics.
  • Assist in tracking and monitoring inventory levels and equipment.
  • Utilize Microsoft Excel to create, update, and maintain detailed spreadsheets related to project scheduling, team assignments, and performance tracking.

Required Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree in construction management or related field is a plus).
• Proven experience in dispatching, construction, or a related field (preferred).
• Strong organizational skills and ability to manage multiple tasks simultaneously with high attention to detail.
• Proficiency in Microsoft Excel is a must, including creating and maintaining complex spreadsheets, tracking data, and generating reports.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Strong problem-solving abilities and quick decision-making skills.

Benefits:

• Employer paid health benefits
• 401k with company match
• 6 PTO days to start in the first Year
• 7 Paid Holidays
• Average tenure 10+ years