Administrative Coordinator

SNI Companies is seeking an experienced Administrative Coordinator for a client of ours in the Orlando, FL area

THIS POSITION IS IN OFFICE (NOT REMOTE) 
Monday to Friday 
8am to 5pm 
Pay $20.00 per hour
ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE BUT ARE NOT LIMITED TO:
Key Responsibilities:

• Service Call Management: Answer incoming service phone calls and direct them to the appropriate personnel or department.
• Customer Follow-Up: Follow up on customer inquiries via phone, email, and CRM systems, ensuring timely and accurate responses.
• Payment Resolution: Address and resolve credit card and payment issues with customers as needed.
• Order Processing: Process and invoice service quotes and orders, coordinating shipment details as required.
• Warranty and RMA Management: Issue Warranty orders and Return Merchandise as required and follow up with customers.
• Order Entry: Directly enter customer orders received via phone as needed.
• Sales Admin Assistance: Assist with sales administration activities.

• Proficiency with Microsoft Office Suite.
• Excellent communication skills.
• Strong ability to organize, multitask, prioritize, and work under tight deadlines.
• High school diploma or equivalent; an AS or BS degree is a plus.
• Bilingual is a PLUS
• MUST be able to pass a background and drug screening