HVAC Service Manager

The Service Manager is responsible for driving results through day-to-day management of the service teams
Assist the General Manager in optimizing the team through training, development, recruiting, and retention.

Key Responsibilities:

• Monitor and implement processes and procedures that are aligned with the company objectives
  
• Optimize the field workforce through regular training and coaching sessions:
• Work with the service supervisors to evaluate HVAC technician skill levels
  
• Ensure technicians skills match the tasks scheduled
  
• Order materials and supplies for projects and truck restock
  
• Track material and labor costs against budgets
  
• Conduct weekly reviews of how the teams are tracking to hit their monthly goals
  
• Provide individual Coaching as required to train employees to enhance their soft skills
  
• Act as a mentor to encourage individual growth
  

Qualifications:

• At least 5 years of successful management and related HVAC technical experience
  
• Highly motivated to get things done the right way
  
• Excellent communication (verbal and written) and active listening skills
  
• Highly confident, skilled leader who is persuasive with a selling personality
  
• Must enjoy being constantly challenged to grow and improve operationally
  
• Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, and Outlook with the ability to learn new service software
  
• Demonstrated success at building a team of technicians who do quality work
  
• Able and willing to connect with the community to identify new opportunities and recruit new talent
• Customer service focus and mindset, putting our employees and partners first, with excellent ability to communicate and develop relationships
  
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small
  
• Highly organized, ability to act quickly while still having attention to detail
  
• Hold yourself to a higher standard and exhibit a high level of integrity