Customer Service Representative

Staffing Now Woodbridge, CT (Onsite) Contract to Hire

SNI is working with a reputable manufacturing company looking for a skilled Customer Service Representative to join their team in New Haven County. This candidate will support the company's sales initiatives by meeting customer needs within a large, established distribution network. The ideal candidate is a dependable, detail-oriented professional with strong verbal and written communication skills, capable of addressing customer inquiries in a technical environment.

Responsibilities:

Receive, acknowledge, schedule, date and process sales orders from dedicated customers/distributors through PLEX ERP system, ensuring all steps are completed from order inception to delivery.
Build and maintain effective rapport with customers and fulfill the company’s obligation to provide them with accurate, timely and professional service.
Handle and resolve routine customer inquires, complaints, and issues related to orders, delivery terms and other customer service matters.
Work closely with management and staff across departments to address any order delays, difficulties, or concerns, ensuring smooth, accurate and timely order processing.
Prepare routine sales quotations using up to date price lists and product selection tools.
Collaborate with colleagues companywide to exchange information, meet deadlines, and satisfy customer needs consistent with company goals and objectives.
Comply with company mandated procedures and protocol for sales order entry, order dating, order processing and order approval functions.
Perform other duties as required.

Skills and Experience:

Some college coursework preferred
Critical thinking, attention to detail, and effective time management is required
Experience with bills of material and/or inventory management required
Experience in a mechanical/technical environment is a plus
Minimum 5 years related customer service experience
Solid knowledge of Microsoft Applications.
Experience with ERP, specifically PLEX, is a plus.