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Job Requirements of Customer Service Representative:
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Employment Type:
Contract to Hire
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Location:
Woodbridge, CT (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Staffing Now
Woodbridge, CT (Onsite)
Contract to Hire
SNI is working with a reputable manufacturing company looking for a skilled Customer Service Representative to join their team in New Haven County. This candidate will support the company's sales initiatives by meeting customer needs within a large, established distribution network. The ideal candidate is a dependable, detail-oriented professional with strong verbal and written communication skills, capable of addressing customer inquiries in a technical environment.
Responsibilities:
Skills and Experience:
Responsibilities:
- Receive, acknowledge, schedule, date and process sales orders from dedicated customers/distributors through PLEX ERP system, ensuring all steps are completed from order inception to delivery.
- Build and maintain effective rapport with customers and fulfill the company’s obligation to provide them with accurate, timely and professional service.
- Handle and resolve routine customer inquires, complaints, and issues related to orders, delivery terms and other customer service matters.
- Work closely with management and staff across departments to address any order delays, difficulties, or concerns, ensuring smooth, accurate and timely order processing.
- Prepare routine sales quotations using up to date price lists and product selection tools.
- Collaborate with colleagues companywide to exchange information, meet deadlines, and satisfy customer needs consistent with company goals and objectives.
- Comply with company mandated procedures and protocol for sales order entry, order dating, order processing and order approval functions.
- Perform other duties as required.
Skills and Experience:
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- Some college coursework preferred
- Critical thinking, attention to detail, and effective time management is required
- Experience with bills of material and/or inventory management required
- Experience in a mechanical/technical environment is a plus
- Minimum 5 years related customer service experience
- Solid knowledge of Microsoft Applications.
- Experience with ERP, specifically PLEX, is a plus.
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