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Customer Service Representative

Staffing Now Largo, FL (Onsite) Contractor


Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams


Requirements and skills

  • The role is 100% onsite located in Largo, Florida  
  • Working hours:  8am to 5pm
  • Experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
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Job Snapshot

Employee Type

Contractor

Location

Largo, FL (Onsite)

Job Type

Customer Service

Experience

Not Specified

Date Posted

10/19/2024

Job ID

385680

Remote

No

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