Concierge

Concierge - Upscale Apartment Complex in Herndon, VA (contract)

As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves any apartment issues quickly and effectively, and makes everyone feel welcome and appreciated.

Who you are

• A Strong Communicator. Your writing and speaking skills are clear and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective residents.
• Organized. You are flexible and able to juggle personal interactions with teammates and residents smoothly.
• Caring. You put yourself in others’ shoes and strive for positive outcomes.
• Motivated. You invest extra energy to reach your goals.
• Solution-Oriented. You follow through on commitments, letting residents know that they matter.

What you’ll do

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
• Handle transactions like accepting and logging packages, managing vendors and deliveries, and inspecting move-ins and move-outs.
• Collaborate with talented teammates to identify and solve any apartment issues that arise.
• Plan fun activities that help build a strong sense of belonging among residents.

Requirements

• Demonstrated proficiency in working with computers including word processing, calendar management, software/database, and social media
• Excellent communication, interpersonal, and organizational skills
• Polished professional demeanor
• Available to work a flexible schedule, including weekends and holiday
• One year customer service and/or administrative experience in a professional environment
• College degree or coursework
• Prior experience in front desk support (hotel concierge, office or medical receptionist, etc.); experience with leasing, sales or hospitality a plus