Customer Service Specialist

Customer Service Representative
Hollywood, FL

As a Customer Service Representative, you will be the first point of contact for our customers, helping them navigate their issues and ensuring a smooth and satisfactory experience. This is not just a job—it’s a career opportunity for those who are eager to build a future in customer support within a dynamic and supportive environment.

Responsibilities:

• Handle inbound customer inquiries and provide exceptional service.
• Accurately track and document customer interactions using software programs.
• Utilize emotional intelligence to understand and resolve customer issues effectively.
• Maintain a high standard of punctuality and attendance, ensuring reliability in your role.
• Collaborate with team members to improve processes and customer satisfaction.

Qualifications:

• Prior experience in customer support or call center environments.
• Strong emotional intelligence and the ability to empathize with customers.
• Reliable transportation and a proven record of punctuality and attendance.
• Familiarity with or experience in using software programs to track calls (bonus).
• Bilingual skills are a plus, but not required.

Why Join Us?

• Health insurance options to keep you and your family covered.
• Generous PTO policy