Customer Service Representative (Contract)

Customer Service Representative – CAT FNOL (Contract, Remote)
Location: Remote 
Pay: $20/hr 
Type: Contract – On-Call During Hurricane Season

SNI Companies is hiring Customer Service Representatives for CAT First Notice of Loss (FNOL) support for the upcoming hurricane season. In this fully remote role, you’ll be the first line of communication for individuals affected by natural disasters, helping them report property losses and navigate the initial claims process.

Responsibilities:

• Answer inbound calls from policyholders impacted by hurricanes and other catastrophes

• Provide clear, empathetic guidance on the claims process

• Accurately document all customer information and reported losses

• Maintain professionalism and patience with distressed callers

• Follow provided scripts and training to ensure consistency and compliance

Qualifications:

• Previous experience in customer service or call center environment (preferred)

• Strong verbal communication and active listening skills

• Strong attention to detail and accurate documentation habits

• Ability to stay calm and helpful during high-stress interactions

• Must have a reliable internet connection, a Windows 10 (or newer) computer, and a functioning headset

Additional Info:

• No insurance license required – full training provided

• This is a project-based role activated on short notice during hurricane season

• Be ready to respond quickly and work flexible hours when disasters strike

Apply today to join our pool of responders and make a difference when people need it most!