Inside Account Manager - Northeast

SNI Companies is working a Pharmaceutical Company in Mercer County who is seeking an Inside Account Manager for their growing Northeast customer service team! This role is perfect for a recent college graduate who is looking to get their foot in the door with an exciting company and grow their experience. We look forward to speaking with you!

Responsibilities:

• Make 20-30 outbound calls a day to former and existing customers regarding updating their inventory and sharing new product details.
• Setting appointments and addressing customer needs
• Contact customers via phone to inform them of current promotions
• Update and review of ERP Systems (NetSuite and FoCus/CRM System)
• Remain up-to-date on all products and marketing information
• Send written documentation to our customers
• Process all customer requests accurately and in a timely manner.
• Research product, customer and / or vendor information prior to committing to customer requests / inquiries
• Analyze customer leads, prospects, and BL Matrices, etc. while utilizing the CRM system
• Enter customer orders from various sources (EDI, phone, email, fax, etc.) with accuracy and attention to detail including the validation of price and customer contact information
• Verify purchase orders for accuracy and communicate with customers when corrections are needed
• Verify all web orders for accuracy, account duplication and up-selling opportunities
• Assist customers in tracking down orders by being a direct liaison between our carrier venders to ensure orders are delivered in a timely manner
• Process all customer requests accurately and in a timely manner
• Research product, customer and / or vendor information prior to committing to customer requests / inquiries

Qualifications:

• 1-2 years of Customer Service and/or Account Management
• Bachelor's Degree in a business-related discipline preferred
• Excellent oral and written communication and customer relations skills
• Advanced levels of multi-tasking skills are required
• ERP System experience – NetSuite a plus
• Outlook, Word, Excel, and PowerPoint skills are required

Hours: Monday-Friday 8am-5:30pm

Benefits:

• Hybrid after training is complete - 2 days in office/3 days remote
• Medical, Dental and Vision - 2 plans that would be Zero Cost to employee and their family.
• 401k fully vested on date of hire with 4% company match
• 15 PTO Days, Holidays with 2 floating holidays
• Annual and quarterly bonus potential