Customer Service Representative

SNI Companies is looking for Customer Service Representatives to join a great organization in the Jacksonville, FL area!

Customer Service Representatives will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Representative Job Description/Summary: 

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Qualifications:

• High school diploma or GED required
• 1+ years of experience as a Customer Service Rep
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong data entry skills
• Must be able to pass background check and drug test

Benefits:

• Medical, Dental, and Vision Insurance
• 401K Plan
• Short-term and long-term disability policies, life insurance policies 
• PTO, Holiday Pay, Sick Day Pay