Patient Service Representative

SNI Companies is working with a large Radiology Practice who is in need of a Patient Services Representative for their Mercer County, NJ location. This is a temp to hire opportunity, with room for growth and amazing benefits on the perm side. This role requires candidate to work ON-SITE.

Job Duties:  

• Answers telephone calls in the queue in a timely manner.
• Follow up with patient and physician's requests.
• Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
• Verifies insurance information
• Verifies all patient demographic information.
• Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
• Verifies patient understands all prep instructions.
• Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
• Interfaces with Lead regarding any and all departmental concerns.
• Attends staff meetings regularly and follows all company policies and procedures.

Requirements:

• Minimum of a High School Diploma required
• Must be comfortable working onsite with our client
• Experience in the medical field preferred, but not required
• Strong computer and people skills
• Ability to multitask and have an attention to detail

Hours: Monday - Friday 8am - 4:30pm, one rotating Saturday every 4-5 weeks.