General Manager

Not only would the ideal candidate get the opportunity to work in this intriguing new industry, but this is also an opportunity to become a part of something much larger – breaking the stigma of cannabis and promoting its benefits. You would also become a member of a community that is highly passionate, motivated, and hard-working, and who are proud to be part of this fast-growing product development company. Very involved with the community, presenting many opportunities for community outreach and volunteer programs, as well as social and vendor events that bring people together.

Job Information:

Title: General Manager "GM"

Industry: Adult-Use Cannabis (MA)

Salary: $70,000/annual

Location: Tewksbury, MA

Schedule: TBD – must be able to work days, nights, weekends, and all federal holidays outside of Thanksgiving and Christmas Days

Important Notice: This is not a remote or hybrid position and requires 100% on site

Status: Full-time

Pay Type: Salaried

Pay Status: Exempt

Job Qualifications:
 

• At least 5 years of proven Retail/Hospitality Management experience
• Previous cannabis industry experience (Dutchie/Metrc) is strongly preferred
• Retail inventory management is a huge plus
• Strong leadership skills with experience in employee training, performance management, and building high-performing teams
   

Core Job Responsibilities:
 

• Maintain and exceed all sales related goals
• Participate in weekly organizational meetings with executive team to ensure goal and success alignment
• Oversee all aspects of running the retail dispensary business unit
• Coordinate with other business units (cultivation, marketing, finance, wholesale and product manufacturing) for cross reference, internal product delivery and product development initiatives based on customer input and feedback
• Lead initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the market
• Provide superior customer service for vendors and guests
• Organize and respond to all customer complaints, requests, concerns, suggestions, and act when necessary to resolve conflicts
• Oversee product returns, coordinating with the Inventory Manager to ensure quality control and product integrity are maintained
• Responsible for establishing and maintaining a comprehensive training program for all retail roles.
• Responsible for managing all personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and any other HR-related policies and procedures the company has established
• Responsible for conducting reoccurring leadership meetings to improve processes and communication.
• Lead the Assistant General Manager, Security Manager, Inventory Manager, and Team Leads, ensuring clear communication and effective supervision of all retail personnel.
• Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive, and clean environment
• Ensure that staff are well-informed about products, services, policies, procedures, industry news, and regulatory updates
• Manage leadership team consisting of AGM and Dispensary Team Leads, ensuring that there is adequate supervision and leadership coverage for each shift
• Interview, hire, and onboard new personnel, ensuring all staff are equipped to meet operational needs.
• Work closely with the Inventory Manager and Purchasing Agent to handle the ordering and receiving of all inventories, ensuring the facility adheres to state regulations for cannabis operations
• Communicate daily with Inventory Manager, who is responsible for managing a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and Point of Sale (POS) systems.
• Key member of the specials team, tasked with determining promotional offers and ensuring proper First In, First Out (FIFO) processes for all cannabis products to maintain product freshness and quality.
• Provide sales data for all promotions to build upon successes and failures for future promotion opportunities.
• Manage the Dutchie eCommerce platform, updating the Specials Menu Page and notifying staff and customers of new product drops
• Additional duties as assigned