Claims Assistant

StaffingNow is looking for Claims Assistants to support one of the highest rated insurance companies in Jacksonville, FL! If you are looking for a new opportunity, we want to hear from you!

Claims Assistants are responsible for managing high volume inbound and outbound calls in a timely and professional manner. The ideal candidate has experience in customer service, problem solving, and communicating effectively. This role involves creating new claim records, verifying information, and answering client questions so that our analysts can focus on other responsibilities. You may also help process payments, document authorizations or refusals, and transcribe statements for our files and regulatory purposes.

Main Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs and clarify information
• Create new claim records
• Locate and verify insurance information
• Assist with other administrative tasks as needed

Qualifications:

• High school diploma or GED required
• 2+ years of customer service experience 
• Ability to multi-task and stay organized
• Strong verbal communication skills
• Strong computer / data entry skills