Customer Service Associate

Customer Service Representative 

SNI Companies is seeking a highly skilled and professional Customer Service Representative to join our clients team in Hollywood. This on-site role combines customer service and some cash handling duties, operating as a critical point of contact for members.

Key Responsibilities:

• Manage inbound calls, addressing inquiries related to checking and savings accounts, debit cards, and other account services
• Perform occasional cash processing and manage funds, ensuring accuracy and compliance with procedures.
• Deliver exceptional service to members via phone and in-person interactions, ensuring a positive experience at all times.
• Maintain a polished and professional demeanor, reflecting the company’s values and commitment to excellence.
• Utilize basic computer skills to manage account information, process transactions, send emails, and handle customer inquiries efficiently.

Qualifications:

• Demonstrated experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Experience with cash handling and basic register balancing responsibilities preferred.
• Bilingual in English and Spanish is highly desirable.
• Professional appearance and demeanor.
• Basic computer proficiency, including familiarity with common office software and systems.

Schedule: 8am - 4:30pm