Customer Service Representative

We are looking for a HVAC Customer Service Representative to join our growing team

Excellent Compensation and Benefits with Opportunity to Advance!!

At Indoor Air Technologies, your role is to provide extraordinary service to all customers in a professional manner and to be an ambassador for our company and its Core Values, which are: (1) Customer Service is the #1 Priority; (2) Takes Ownership; (3) Positive Attitude; (4) Willingness to Adapt and Grow; (5) Honest and Trustworthy; and (6) Understands the Importance of Reputation. We believe in providing a top quality product to our loyal clients and go the extra mile to achieve this goal. As a customer service representative, you will be the first person to interact with customers and help solve their problems.

Responsibilities:

• Take inbound customer calls and book appointments for A/C and Heating service, maintenance, and sales appointments
• Serve as an ambassador for the company by being a friendly voice, active listener, and empathetic problem solver
• Use existing tools, scripts, and systems used to book appointments
• Proactively schedule follow-up and maintenance visits
• Conduct ‘happy calls’ to ensure customer satisfaction and gather feedback
• Answer customer inquiries
• Work as part of our team to ensure complete customer satisfaction
• Provide feedback on the position and opportunities to improve - We value your input!

Qualifications:

• Previous experience in a telephonic customer service role
• Experience in HVAC or related home services industry preferred
• Willingness to learn, adapt and put the customer first
• Strong problem solving and critical thinking skills
• Ability to work in high-pressure environment and maintain a positive attitude
• Ability to learn new software and/or experience with ServiceTitan

Experience:

• 1+ years telephonic customer service experience

Compensation and Benefits:

• Competitive base hourly rate with bonus incentives
• Excellent medical coverage
• 401(k) with employer match
• Paid Time Off
• Paid Training opportunities
• Advancement Opportunities – We are a fast growing company and look to promote from within
• Unlimited snacks and drinks in the office

Professional Skills:

• Positive attitude
• Teamwork
• Reliable
• Timeliness
• Organization
• Delivering customer satisfaction

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Robbinsville, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

• Health insurance