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Job Requirements of Member Service Rep:
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Employment Type:
Contractor
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Location:
Princeton, NJ (Onsite)
Do you meet the requirements for this job?
Member Service Rep
A respected non-profit in Mercer County is seeking a Member Service Representative/Teller to provide front-line support to credit union members. This person will assist with financial transactions, account maintenance, and member inquiries in a courteous and professional manner.
Key Responsibilities:
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Represent the credit union professionally in all interactions
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Process routine financial transactions:
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Deposits, withdrawals, check cashing, loan payments, etc.
Maintain and update member accounts accurately
Provide accurate information about accounts, products, services, and policies
Resolve member concerns with professionalism and escalate as needed
Recommend and explain relevant products and services to members
Perform daily balancing and end-of-day closing activities
Help members reconcile accounts and research discrepancies
Assist with various member services and operational tasks
Serve as back-up for other credit union departments as needed
Stay up-to-date on all relevant policies, procedures, and regulations
Follow all compliance, security, and fraud prevention procedures
Complete required compliance trainings annually
Travel to other locations when needed
Perform other duties as assigned
Qualifications:
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High school diploma or equivalent
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Professional appearance and communication skills
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Strong organizational and multitasking ability
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Maintains confidentiality and discretion
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Experience with PC-based software
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Preferred: Previous experience in financial services and cash handling
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Ability to:
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Read, analyze, and interpret written materials
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Communicate effectively and respond to inquiries
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Present job-related info to coworkers clearly
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Perform basic math accurately
Manual dexterity to use office equipment (computer, calculator, copier, etc.)
Location:
Initial training in Princeton, NJ
Transition to Mt. Holly, NJ office after a few months
Industry: Non-Profit Healthcare Support
Organization Focus: Supporting hospitals, health systems, and healthcare providers in New Jersey