Medical Front Office

Front Office Coordinator Job Responsibilities:  

• Coordinates with Center leadership to maximize daily patient census. 

• Actively participates in staff meetings to support key functions within the Center.  

• Greets patients and other visitors, answers and routes calls to appropriate staff. 

• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model. 

• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases. 

• Collects and enters patient charges in databases.  

• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.     

• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures. 

• Coordinates/schedules ancillary testing with other hospital departments. 

• Arranges for patient transportation as needed.  

• Maintains office equipment and supplies. 

Front Office Coordinator Education and Experience Requirements: 

• High School Diploma or General Education Development (GED)   

• Two or more years office administration experience, preferably in a medical setting 

• Prior medical coding experience preferred 

• Associate’s degree preferred 

• Proficient in Microsoft Office (Word, Excel, Outlook) preferred 

• Good customer, interpersonal and communication skills, both orally and in writing  

• Ability to type 60 words per minute (wpm) preferred