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Job Requirements of Call Center Representative:
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Employment Type:
Contract to Hire
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Location:
Jacksonville, FL (Onsite)
Do you meet the requirements for this job?
Call Center Representative
Staffing Now
Jacksonville, FL (Onsite)
Contract to Hire
SNI Companies is seeking Call Center Representatives to join a great organization in the Jacksonville, FL area!
Call Center Representative Job Description/Summary:
Qualifications:
Call Center Representative Job Description/Summary:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Qualifications:
- High school diploma or GED required
- 1+ years of customer service experience
- Ability to multi-task and stay organized
- Strong verbal communication skills
- Strong computer / data entry skills
- Medical, Dental, and Vision Insurance
- 401K Plan
- Short-term and long-term disability policies, life insurance policies
- PTO, Holiday Pay, Sick Day Pay
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