Customer Product Specialist

Summary  
The Customer Service Rep performs the necessary duties in receiving, processing and following up on Homasote orders, and deals directly with customers and sales personnel, as well as with Plant production, Shipping, and Accounting Departments, by both telephone and correspondence in order that customers requirements be satisfied. This position reports directly to the Director, Sales & Marketing.
 

Essential Duties and Responsibilities

• Receives sales orders for Homasote products; answers inquiries, if necessary, regarding availability, prices and shipping promises on standard products.
• Gets needed information from Sales Department on special orders and sends quotes to customers and/or salespersons by email, fax or telephone.
• Answers inquiries concerning status of orders, expedites and advises customers and salespersons.
• Processes sales orders on standard form and enters into computer, fills in complete data, fully descriptive of products ordered with prices and discounts, plus shipping information.
• Makes needed revisions to edited orders in MAPICS and distributes copies of orders, as directed. 
• Sends daily order acknowledgements via Acom system.
• Prepares and issues credit memos as necessary.
• Answers calls from outside regarding subjects such as: where Homasote can be purchased, in reference to technical data, which calls are rerouted to   technical dept or sample dept, etc.
• Takes and enters into Excel the product value of open order in a sales “report card” and “cutting schedule.”
• Schedules pickups, truck and rail shipments daily, based on product inventory, and if not in stock, communicates time frame to customer.
• Calls Shipping Department with changes to orders.
• Performs a variety of data entry into forms and reports, such as, but not limited to, customers’ lists, labels, etc.; maintains files for such items as orders, reports, invoices, price book, etc.
• Maintains data base of customer contact information.
• Performs administrative duties such as: collates, stuffs envelopes, monthly Sales Representatives’ mailings.
• Maintains inventory record of materials for purpose of salespersons’ transfers.
• Operates office machines such as printer, PC, calculator, copier, fax and scanner, etc.
• Member of the phone team to answer incoming calls on the 1600 line.
• Other duties as assigned.

 

Education and/or Experience

• High School Diploma
• 2 Years of experience in a support role function
• Experience in a manufacturing or factory environment a plus
• Proficiency in MS Word, Excel, and familiarity with MAPICS

 



Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must pass a drug screen and criminal background check
• Must be legally authorized to work in the United States
• Excellent organizational skills and able to do basic math
• Able to work independently with attention to detail
• Able to follow direction and work effectively in a team environment
• Able to respond to stressful situations in a professional, courteous manner
• Able to effectively prioritize assignments to meet long-term and short-term deadlines
• Must have reliable form of transportation
• Must have either a cell phone or home land line

Language Skills   

• Fluency in English
• Bi-lingual in Spanish a plus but not required
• Able to effectively communicate in verbal and written form to employees, management, executives, and clients
• Excellent phone etiquette, speaking voice and professional appearance

Reasoning Ability     

• Able to identify, define and resolve problems, collect data, establish facts and draw valid conclusions
• Able to interpret an extensive variety of instructions in mathematical, written or oral form
• Able to interpret written and oral instructions, and to read, analyze and interpret, operating & maintenance instructions or regulations

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to talk, hear, and use hands and fingers to manipulate objects, or controls
• Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus
• May require sitting or standing for extended periods of time

 



Work Environment

• While performing the duties of this job, the employee may be occasionally exposed to fumes or airborne particles, but safety equipment is provided.
•  The noise level in some areas of the work environment may be loud, but safety equipment is provided.

Know someone in your network who may be a good fit? If so please send a resume to

anthony.cretella@staffingnow.com

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