Customer Service

This position supports customer service and sales oriented interactions that requires you to answer incoming calls and making outgoing calls to consumers. Customer Service Representatives professionally manage a variety of accounts, taking inbound requests and making outbound calls to figure out resolutions to customers inquires.

Essential Duties 
• Recognize sales opportunity and apply sales skills to upgrade 
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow processes of the client program and perform all tasks in a courteous and professional manner
• Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur.
• Investigate and resolve complex and escalated issues resulting from multiple channels. 
• Listen to contacts, understand their needs, and resolve issues 
• Accurately document and process customer claims in appropriate systems
• Ensure first call resolution through problems solving and effective call handling 
• Perform other duties as assigned by management.

Qualifications
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)

For more information please email