Account Support

Account Specialist Job Responsibilities:

• Contributes to customer retention by strengthening relationships through account management and maintenance.
• Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
• Completes conversion mailings by coordinating requirements and developing plans.
• Provides information by collecting, analyzing, and summarizing data, and responding to requests.
• Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
• Maintains quality service by monitoring standards and advising supervisor of potential problems.

Education, Experience, & Licensing Requirements:

• Associate’s or bachelor’s degree in business or related field a plus.
• Previous office or business experience.
• Experience using sales tracking software.
• Basic computer skills.