Customer Experience Representative

SNI Companies has partnered with a reputable manufacturing company in New Haven County looking for a Customer Experience Representative to foster strong client relationships, support sales team, and ensure accurate order processing for a premium customer experience.

Key Responsibilities:

• Promote services to assigned customers and assist field sales.
• Serve as a liaison among customers, quality, engineering, and manufacturing.
• Generate quotes, manage order entry, and expedite deliveries.
• Review orders for accuracy and coordinate internal communications.
• Prepare customer proposals and monitor account performance.
• Collaborate with sales and marketing to analyze customer data.
• Maintain CRM and customer data within ERP systems.

• 11 paid holidays, Matching 401k, 3 weeks PTO