Credit & Collections Mgr. -Onsite-MIA

POSITION SUMMARY:         
The Senior Manager of Credit and Collections is responsible for overseeing all aspects of the company's credit and collection’s function, including establishing credit policies, managing customer credit limits, leading collection efforts, and ensuring timely payment of outstanding receivables while minimizing bad debt losses; this role will strategically develop and implement processes to optimize cash flow and maintain compliance with relevant regulations.
 
QUALIFICATIONS:

• 5+ years of experience in credit and collections management, with a proven track record of success. Leadership experience in managing and motivating teams.
• Bachelor’s degree in accounting, finance, business management, or related field.
• Leadership experience in managing teams overseas.
• Strong analytical skills and ability to interpret financial data
• Advanced computer skills in Microsoft Office Suite, including programs such as MS Word, Excel & Outlook, etc.
• Knowledge of credit reporting agencies and industry is best practices.
• Must have the ability to read, write, and speak English at an advanced level in a business environment. Must have the ability to communicate in Spanish at an intermediate, conversational level.
• Must have an advanced communication and negotiation skills to effectively interact with customers and internal stakeholders.
• Possess organizational and time management skills with ability to prioritize and be detail oriented. Ability to consistently meet deadlines
• Ability to establish and maintain effective working relationships with customers, vendors and fellow employees. Possess strong analytical skills
• Ability to exercise independent judgment within established systems and procedures
• Ability to travel domestically and overseas up to 30% of the time, as needed.

DUTIES/RESPONSIBILITIES:
Credit Policy Development/Management:

• Develop, implement, and monitor credit policies and procedures to assess customer creditworthiness and determine appropriate credit limits. Manages the framework of the Collections area, overseeing the Credit Manager.
• Conduct comprehensive credit evaluations for new and existing customers, factoring in financial risk assessments, volume and freight rate changes, and market trends.
• Regularly review and update credit policies, including at overseas locations, based on market conditions and company goals.

Collections Strategy/Oversight:

• Manages the framework of the Collections area, overseeing the Collections Manager to ensure efficient collection of outstanding receivables.
• Conduct regular reviews of aged receivables and take appropriate actions.
• Develop and implement effective collection strategies, including collaborating with the company’s commercial staff and escalating procedures for overdue accounts.
• Monitor collection performance metrics and identify opportunities for improvement.
• Negotiate payment arrangements with customers on delinquent accounts.
• Make staffing decisions related to hiring, promotions, disciplinary actions, and terminations.
• Ensure optimum allocation of resources, including personnel, equipment, and supplies, to maximize efficiency and minimize costs.

Customer Relationship Management:

• Collaborate with sales and customer service teams to proactively address potential credit issues and minimize customer disruptions.
• Communicate credit terms and collection policies clearly to customers.
• Build and maintain strong relationships with key customer contacts to maintain positive credit standing.

Reporting/Analysis:

• Generate regular reports on credit and collection performance, including aging analysis, bad debt trends.
• Analyze data to identify potential risks and opportunities for improvement.
• Present findings and recommendations to senior management.

Compliance/Risk Management:

• Monitor credit and collection activities for potential risks and implement appropriate mitigation strategies.
• Ensure practices are always in compliance with laws and regulations.
• Performs other job-related duties as assigned.

Supervisory Responsibilities:

• Oversees interviews, hires, and training of new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

SUPERVISION RECEIVED AND EXERCISED:
Receives direct supervision from the Executive VP. Oversees the Credits and Collections Department.