Customer Service Rep

Customer Service Rep- $23-$25hr Temp to perm 

The Customer Service Representative position is responsible for overseeing customer accounts while providing timely responses to customer inquiries, and satisfactory resolution of outstanding issues.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain customer accounts and deliver best in class service
• Partner with Sales Managers to ensure pricing and target margins
• Explore/probe all aspects of customer needs to generate cross-sale solutions and grow business
• Respond to customer communications by phone or email within one business day
• Quote charges to customers for goods and services based on approved pricing structure
• Process customer orders in Ward Process business system in accordance to standard operating procedures
• Coordinate with Scheduling, Manufacturing and Shipping departments to execute timely deliveries
• Collect and identify order discrepancies, customer complaints, and business opportunities to resolve issues and better address challenges
• Enter, correct, and compile customer account profiles in database to track customer trends and company information
• Provide internal stakeholders customer status updates to improve processing of customer orders
• Refer customers when necessary to Sales Manager to address additional customer needs
• Track departmental metrics to measure success and identify areas for improvement
• Miscellaneous duties when not performing Customer Representative functions may include filing customer/vendor invoices, purchase orders, and sales orders, assisting with order processing and providing other administrative functions as needed

EDUCATION/EXPERIENCE:

• Minimum of a High School Diploma with 5+ years of customer service experience.

• Knowledge of ISO standards helpful.
• Experience in acoustic noise and vibration control industry preferred.

KNOWLEDGE/SKILLS AND ABILITIES:

• Strong data analysis skills required.
• Demonstrated project leadership and people management skills.
• Exhibits strong interpersonal communication skills; effectively interacts across all levels of the organization and is able to influence team dynamics toward goal attainment.
• Capable of delivering constructive feedback and providing leadership in a cross functional environment
• Must have strong Word/Excel computer skills.
• Outstanding verbal and written communication skills as well as organizational and interpersonal skills.
• Exhibits energetic, hands on approach.
• Proven change agent.

LEADERSHIP VALUES/BEHAVIORS:
er Published Job Description Here