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401k/S125 Service Partner in Tolleson, AZ at Staffing Now

Date Posted: 3/26/2018

Job Snapshot

Job Description

Job Description & Responsibilities:
  • Acts as initial point of contact for inbound participant requests and questions regarding HRS products.
  • Maintains a high level of product and system knowledge to provide support to internal and external partners.
  • Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.
  • Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
  • Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
  • May conference participants into systems to help navigate through various menu options.Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
  • Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
  • Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
Skills & Qualifications:
  • Associate's Degree.
  • Call Center expeirence
  • This role will begin with a four day training of a specific 401(k) form that requires to be filed with the DOL.
  • The advisors will need to interact with the owners/contacts of a company and assist with filing the form. it is primary an inbound call center, however if call permits outbound campaigns will occur.


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