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Tier 2 Desktop Support Specialist in Reston, VA at Staffing Now

Date Posted: 6/24/2020

Job Snapshot

Job Description

Job Description
The IT Operations team performs the implementation and operations/maintenance of all Enterprise IT Windows and Linux systems, software and associated applications. Team members must be able to install, configure, troubleshoot, diagnose, and resolve problems with Office 365, Windows 7 & 10 Workstation, MAC OS, Active Directory and other Windows based applications. Team members must have a strong knowledge of troubleshooting, desktop support, Collaboration Tools (WebEx, Jabber, and Teams). Knowledge of user account administration, including Microsoft Office 365, and Active Directory.

Primary Responsibilities Include

  • Manage 200+ Windows and Macs clients: troubleshooting, proactive management, security management, daily operation and optimization.
  • Plan, implement operating systems, apply software patch and new versions updates, and apply security fixes.
  • Manage and modify Active Directory OU's, Users, Objects and group policy objects.
  • Creation and maintenance of user accounts and groups; implementation and management of Active Directory, and other platforms.
  • Be involved in new server deployment projects, using the standard department policies.
  • Manage Print server and all networked/local printers onsite
  • Understand performance metrics and maintain / optimize system capacity and performance;
  • Create and update system documentation (buildbook, runbook).
  • Handling incoming incidents via the phone, email and in person promptly and effectively.
  • Answering & responding to all calls & requests, keeping customers updated as to progress.
  • Provide support for Windows 7, Windows 10, Mac OSX and business application issues.

Skills Required

  • Excellent critical thinking, analytical, and problem-solving skills
  • Excellent presentation and written communications skills
  • ITIL concepts of incident, problem, change and asset management
  • Ability to communicate and build relationships at all levels of company
  • Ability to work effectively with Engineering, Operations and Technology teams at the company
  • Ability to work independently and in a team environment
  • Demonstrated ability to manage use of outside vendors and technology advisers
  • Ability to effective collaborate with technology, engineering and network operations teams
  • Strong background in wireless communications and IT infrastructure technologies
  • Ability to learn new skills rapidly, in both hardware and software.
  • Ability to listen to, understand and defuse difficult situations.
  • Ability to be Organized and effective at prioritization and multi-tasking.

Education and Qualifications

  • College degree or equivalent.
  • MCITP / MCTS / MCSA / MSCE certifications are considered as assets.
  • Minimum of 5 years of experience as a 2nd tier Help Desk or System administrator on production environments.
  • Strong experience with Microsoft Windows 7, Windows 10 and Mac
  • Strong experience with Microsoft Active Directory 2003/2008/2012.
  • Experience with Microsoft Office 365
  • Experience with WebEx and MS Teams is highly desirable.
  • Experience with SharePoint is desirable.
  • Knowledge in Dell servers is desirable.
  • Knowledge in ShoreTel VoIP is desirable.
  • MUST have impeccable people skills!