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Service & Installation Coordinator in Farmers Branch at Staffing Now

Date Posted: 6/25/2020

Job Snapshot

Job Description

Staffing Now has an opening in Farmers Branch for a Service & Installation Coordinator.
This position is a direct hire role for the right candidate.
Our client is looking for candidates with administrative and customer service focus that have strong communication skills, verbal & written. If you or anyone in your network is interested in learning more about this opportunity please reach out to me immediately!
Please review the job description below and apply if you are interested and meet the hiring standards!
Job Duties:

  • Field incoming service calls and provide exceptional customer service
  • Provide administrative support to Territory Manager and Service Manager
  • Correspond with general contractors and direct customers regarding installation deadlines, scheduled installation dates, safety training, OSHA, JHA's and lift requirements
  • Enter all cost associated with project into database; including labor, rental equipment, stock materials and purchase orders
  • Coordinate dispatching of service requests with customer and Service Manager
  • Coordinate job site deliveries and offloading with multiple freight carriers
  • Serve as accounting liaison to assist customers with billing or other related inquiries
  • Work closely with accounting department to ensure installation jobs are closed in a timely manner
  • Process manufacturer warranty claims and follow up to ensure all requirements for replacement parts and/or credits have been met
  • Maintain continuity of work operations by running weekly status reports and following up on outstanding parts orders, quote requests and billing issues
  • Work closely with various manufactures to identify parts needed using parts manuals and serial numbers
  • Order parts from multiple vendors through various systems and methods
  • Track ordered materials and schedule job completion accordingly
  • Provide product pricing or formal quotes to customers in the absence of Territory Manager availability
  • Keep current Preventative Maintenance schedule for each customer's frequency requirement
  • Utilize knowledge of products and services to assist sales team and enhance customer experience
  • Submit Subcontractor invoices to accounting for payment processing

Required Skills

  • High School Diploma or GED required.
  • Some college preferred.
  • 1 - 3 years basic administrative experience.
  • Strong communication skills, verbal and written.
  • Computer proficiency.
  • Excellent customer service skills.