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Research Associate - REMOTE in Plymouth Meeting, PA at Staffing Now

Date Posted: 7/24/2022

Job Snapshot

Job Description

Our client, an insurance customer service company, is seeking 100% REMOTE Research Associates to join their team.  This is a temporary position, lasting through February of 2023, with a chance to go permanent.  This position has a variety of start times available between 8am and 12pm, and is M-F.  Pay is $15.59/hour and is paid WEEKLY.

Research Associates access a variety of tools to find healthcare providers and health plan options for members. They play an important role in providing information to nurses regarding providers, eldercare, nursing homes and other requested information. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health benefits administration field this is the job for you.

Essential Job Functions

  • Make outbound phone calls to medical providers, facilities and insurance companies in order to locate in-network providers
  • Navigate insurance websites to locate medical providers (primary care physicians and dentists)
  • Research benefit plans for complex benefit offerings
  • Identify resources and options to assist members
  • Concisely and accurately enter documentation into system
  • Compile research results into a user friendly format for members to review and respond


  • Strong comfort level in meeting call metrics
  • Excellent computer skills –must understand web navigation and Microsoft applications (word, excel, etc)
  • Excellent verbal and written communication skills required for speaking to physicians’ offices, hospitals. insurance companies and healthcare facilities
  • Attention to detail required for tracking cases
  • Must be organized and have ability to multi-task
  • Team player – willing to learn, assist and help other team members as required
  • Must have excellent customer service skills
  • Previous healthcare experience a plus