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Remote Benefits Specialist in Plymouth Meeting, PA at Staffing Now

Date Posted: 7/24/2022

Job Snapshot

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Job Description

Our client, an insurance customer service company, is seeking 100% REMOTE Benefits Specialists to join their team.  This is a temporary position, lasting through February of 2023, with a chance to go permanent.  This position has a variety of start times available between 8am and 12pm, and is M-F.  Pay is $19.26/hour and is paid WEEKLY.

As a Remote Benefit Specialist, you would be responsible for:

  • Professionally answer incoming calls and respond to client inquiries
  • Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment Periods
  • Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options

Answer customer questions related to Benefit Plans, including the following topics:

  • Health Care Reform
  • Marketplace navigation
  • Exchange plan review and comparison
  • Medicare A, B, MediGap, Medicare Part D plans
  • High deductible health plans
  • Flex Spending Accounts, Health Savings Accounts, and Health Reimbursement Accounts
  • Coordination of Benefits and which plan is primary
  • Summary Plan Documents
  • Government programs and resources
  • Legislation and mandates
  • Fully insured and self-insured
  • Pharmacy benefits including injectable medications
  • Facilitate obtaining member’s medical records
  • Place outbound follow up calls for issues that cannot be resolved during the initial call
  • Respond to member cases in delegate box, answers and after hours calls

Applicant for this job will be expected to meet the following minimum qualifications:


  • High School Degree or GED required

Time spent in pursuit of a Bachelor’s degree (e.g. Junior and Senior year) may be substituted in lieu of experience requirements
Associate’s degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferred

  •  Minimum of two years customer service, healthcare, or benefits experience required
  • Basic Knowledge of MS Word and Excel required
  • Previous benefits experience preferred
  • Strong communication skills and phone etiquette
  • Strong ability to explain complex issues to employees/retirees
  • Highly effective listening skills, customer service and customer resolution skills
  • Strong problem solving/issues resolution skills
  • Organizational and administrative skills