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Medical Customer Service Representative in Princeton, NJ at Staffing Now

Date Posted: 4/7/2021

Job Snapshot

Job Description

Medical Customer Service Representative needed for Medical facility located in the Mercer County area. Expedites patient care by scheduling patients' appointments accurately and efficiently.

  • Answers telephone calls in the scheduling queue in a timely manner.
  • Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
  • Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
  • Verifies all patient demographic information.
  • Accurately schedules exams for the proper modality, time, machine, and Radiologist.
  • Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
  • Verifies patient understands all prep instructions.
  • Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
  • Interfaces with Lead regarding any and all departmental concerns.
  • Attends staff meetings regularly and follows all company policies and procedures.

Hours are Monday-Friday 9:30am-6pm and one Saturday every 4-5 weeks. If you are comfortable and have the ability to work in a fast paced environment and are interested in working within a patient focused environment, please apply!