SNI Companies is working a Pharmacuetical Company in Mercer County who is seeking an Inside Account Manager for their growing customer service team! This role is perfect for a recent college graduate who is looking to get their foot in the door with an exciting company and grow their expreience. We look forward to speaking with you!
Responsbilities: - Make 20-30 outbound calls a day to former and exsisting customers regarding updating their inventory and sharing new product details.
- Setting appointments and addressing customer needs
- Contact customers via phone to inform them of current promotions
- Update and review of ERP Systems (Netsuite and FoCus/CRM System)
- Remain up-to-date on all products and marketing information
- Send written documentation to our customers
- Process all customer requests accurately and in a timely manner.
- Research product, customer and / or vendor information prior to committing to customer requests / inquiries
- Analyze customer leads, prospects, and BL Matrices, etc while utlizing the CRM system
- Enter customer orders from various sources (EDI, phone, email, fax, etc.) with accuracy and attention to detail including the validation of price and customer contact information
- Verify purchase orders for accuracy and communicate with customers when corrections are needed
- Verify all web orders for accuracy, account duplication and up-selling opportunities
- Assist customers in tracking down orders by being a direct liaison between our carrier venders to ensure orders are delivered in a timely manner
- Process all customer requests accurately and in a timely manner
- Research product, customer and / or vendor information prior to committing to customer requests / inquiries
Qualifications: - 1-2 years of Customer Service and/or Account Management
- Bachelor's Degree in a business-related discipline preferred
- Excellent oral and written communication and customer relations skills
- Advanced levels of multi-tasking skills are required
- ERP System experience – Netsuite a plus
- Outlook, Word, Excel, and PowerPoint skills are required
Benefits: - Medical, Dental and Vision
- PTO, Holidays with 2 floating holidays
- 401k
