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Call Center Representative in Fort Worth at Staffing Now

Date Posted: 10/16/2019

Job Snapshot

Job Description


Staffing Now has immediate openings for Call Center Representatives in Fort Worth, TX.
This is an exciting opportunity for the individual looking to work in a fast moving, fun, family-friendly environment. The position provides an opportunity to work closely with our office team in managing the administration of the company.

Responsibilities

  • Answer incoming customer calls and book service appointments
  • invoice clients and commercial accounts; be clear, compelling and personable
  • Respond to customer request, resolving issues delivering exceptional customer service
  • Be professional and establish customer rapport, encouraging repeat business
  • Participate in training to maximize booked calls and master outbound calling
  • Maintain and update customer database with complete and accurate information
  • Make follow-up calls to ensure 100% customer satisfaction
  • Process and post purchase orders daily * Other day to day office admin tasks / projects


Requirements

  • Excellent communication skills and a people person
  • 2+ years of experience in a call center working with a dialer system
  • Knowledge of Microsoft Word, Excel and Outlook required
  • High school degree required. Bachelor degree or equivalent preferred
  • Competitive individual contributor who also loves to win as a team
  • Must be flexible and have a positive attitude